7 Day Guarantee

Return most stock items for any reason within 7 days for a refund, except:

How to cancel your order

To cancel your order, notify us via email immediately after order placement so that we may assist you. If your order has been delivered, please follow the instructions on "How to return your order".


How to return your order

If you're not completely satisfied with your order you may return it within 7 business days of receipt for a cash refund or replacement (less delivery). The return shipping will be your responsibility. Please notify us via email for assistance in processing your return.

Once you have obtained prior authorization, please send your return item(s) to THE BOX GUYS.

Attn: Returns Department
660 Eastern Ave, Toronto, Ontario M4M-3H1

Important Notes:

  • All returns must have prior authorization from The Box Guys.
  • All returns are subject to a 20% restocking fee.
  • All refunds will be credited to the payment form used for the original purchase.
  • Delivery charges are non-refundable. 
  • Exchanges are subject to availability.