Delivery

Know what you’re going to pay for delivery from the start.

OPTIONS:
ORDER TOTAL
RATE
LOCAL DELIVERY
OVER $150.00
$0.00
LOCAL DELIVERY
UP TO $149.99 $14.95

 

How We Deliver Your Order

All orders are delivered by our own fleet of delivery vehicles.
In most cases, orders are delivered within 2-5 days.
Delivery is not available on weekends and Canadian Statutory Holidays.
We are currently delivering within 40km or less of our store.

You will be notified by email as soon as your order is dispatched.

In this email it will contain the exact delivery date and a estimated time frame, so on the day of delivery you won’t have to take the whole day off.

 

How We Determine The Delivery Prices

We calculates delivery charges based upon the destination of the item(s).
Delivery is free on orders over $150 excluding GST and PST, coupons or price matches within 20km or less of our store.

 

FAQs

What if I am not home during the scheduled delivery window?

We will be happy to wait for someone to arrive for a maximum of 15 minutes. In the event you are unable to arrive, you will be contacted to re-schedule a delivery. A re-delivery charge will apply.

If you’d like the driver to leave your order (on the front steps, for example), please call 416 466-0202 or email us at customer.service@theboxguys.ca.

 

Can I specify a delivery date/time for my order?

We are unable to specify a particular time for your order to be delivered. If you need your order delivered by a particular day or time, then prior to placing your order, please call 416-466-0202 to discuss this with an associate.

 

What if the delivery team is running late? 

We do our best to ensure your delivery arrives within the scheduled window. In the event of our delivery team running late they will contact you no later than half an hour prior to the end of your delivery window, and give you an estimated time of their arrival.

 

PARKING MUST BE AVAILABLE VIA LOADING DOCK OR VISITORS PARKING at the time of delivery, If parking is not available, you will be notified by phone and have the option to meet the driver outside to collect your order. Our driver will not leave their vehicle unattended. The driver will be happy to wait for someone to arrive for a maximum of 15 minutes. After this period your order will be returned to our warehouse for pickup. If re-delivery is required a fee will apply. If the order is cancelled a 20% restocking fee will be charged.